Shopify Priority Support

We offer customizable and trackable hours to our clients by giving them priority access to our developers and designers to ensure they receive the necessary assistance and are able to make changes to their Shopify store as needed.

Our Work Our Services
As a Shopify agency, we understand that building a store is just the first step in the journey of a successful e-commerce business. That's why we offer our clients a Priority Service to ensure they have access to the support they need beyond the initial build of their store. We believe that our clients deserve the best and that's why we give them priority access to our team of developers and designers. This allows them to get the Shopify help they need and implement changes to their store as required, with minimal delay. Our goal is to ensure that our clients have the support they need to succeed, and our Priority Service is a key part of that.
Our Work
XgenTech | Shopify Experts | Shopify Design and Development
XgenTech | Shopify Experts | Shopify Design and Development

How We Do It

  • Flexible Packages
  • Productive workflow
  • Dedicated Account Manager

shopify priority support

Flexible Packages

Our Shopify Priority Support package offers a cost-efficient alternative to impromptu requests. You can select a package that aligns with your needs and budget. Packages start at 10 hours per month, which can be utilized for backend or frontend development, as well as design projects. This flexibility allows you to get the support you need, when you need it.

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Productive Workflow

Choosing a set number of service hours per month is a cost-efficient and organized method compared to impromptu requests. By planning ahead the time dedicated to your work, we can create a consistent and productive workflow for our long-term collaboration.

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Dedicated Account Manager

Your account will be handled by a dedicated manager who will give support and advice while also providing you with clear and regular reports on the hours spent each month.

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Collaboration Forward

Our Day 0 policy ensures you have access to the full scope of the project before we move on. As a top WordPress web design company, we use powerful, web-based project management and design collaboration tools. You’ll have access to everything that we worked on from design files to code. A real-time review of the design will give you a transparent understanding of the work our WordPress web designers have done. You will keep peace of mind and be sure that your custom design will exceed your expectations. We will provide the best services to help you achieve your digital marketing goals.

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Frequently asked questions

What is Priority Service and what does it include?

Priority Service is an add-on service offered by our agency to provide additional support for your Shopify store beyond the initial build. It includes priority access to our team of developers and designers for back-end or front-end development, design work or any other support needed for your store.

How does Priority Service differ from regular support?

Priority Service gives you priority access to our developers and designers, which means your requests will be addressed before other requests. Additionally, Priority Service provides a dedicated account manager who will provide consultation and support, and transparent reporting on the hours used.

How can I purchase Priority Service?

You can purchase a Priority Service package by contacting us and selecting the package that aligns with your needs and budget. Packages start at 10 hours per month, which can be used for development, design and other support services.

Can I cancel or change my Priority Service package?

Yes, you can cancel or change your Priority Service package at any time. Please contact us to discuss your options.